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Analysis of Patient Satisfaction on Healthcare Service with Potential Gain in Customer Value (PGCV) Method (Case Study: Children’s Poly Service at Puskesmas Simpang IV Sipin Kota Jambi)

• Authors : Mardiani, Isti; Rahmatika, Daumi; Sutrisno, Alya Triska

• Source: JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW; Vol. 6 No. 2 (2023): JBSMR, Vol. 6 No.2, June 2023; 151-156

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Analisa Peningkatan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dengan Metode Importance Performance Analysis (IPA) dan Potential Gain in Customer Value (PGCV) (Studi Pada Tanto Sport Surabaya)

• Authors : Ihzah, Muchammad Yusril; Sulistyawati, Lisa; Muchammad Yusril Ihzah, Universitas Pembangunan Nasional "Veteran" Jawa Timur

Subjects: Kualitas Pelayanan; Kepuasan Konsumen; Importance Performance Analysis (IPA)

• Source: Jurnal Disrupsi Bisnis; Vol 4, No 5 (2021): Jurnal Disrupsi Bisnis; 380-388 ; 2746-6841 ; 2621-797X

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Analisa Peningkatan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dengan Metode Importance Performance Analysis (IPA) dan Potential Gain In Customer Value (PGCV) (Studi Pada Burger Garage Pandaan)

• Authors : Maulana, Dimas; Sulistyawati, Lisa; Universitas Pembangunan Nasional "Veteran" Jawa Timur

Subjects: Kualitas Pelayanan; Kepuasan Konsumen; Importance Performances Analysis (IPA)

• Source: Jurnal Disrupsi Bisnis; Vol 4, No 6 (2021): Jurnal Disrupsi Bisnis; 511-519 ; 2746-6841 ; 2621-797X

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Analisis Kualitas Layanan Shopee menggunakan Pendekatan E-ServQual dan Potential Gain in Customer Value (PGCV) ...

• Authors : Titah, Tata Sutabri

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Analisis Kualitas Layanan Shopee menggunakan pendekatan E-ServQual dan Potential Gain in Customer Value(PGCV)

• Authors : Titah, Titah; Tata Sutabri

• Source: JUPITER: Jurnal Penelitian Ilmu dan Teknologi Komputer; Vol. 15 No. 2 (2023): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER) In Press; 1095-1107 ; JUPITER (Jurnal Penelitian Ilmu dan

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ANALISIS KUALITAS LAYANAN BERDASARKAN PERILAKU PELANGGAN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV) DI PT. USTEGRA (USAHA TEHNIK GRAFIKA)

• Authors : Sumiati Sumiati; Nadia Sarasabella Andrijanto

Subjects: Business administration; Mathematics

• Source: JUMINTEN. 2:132-143

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Potential Gain in Customer Value and Customer Satisfaction Index Method For Analysis of Customer Satisfaction Level (Case Study In Pt. Anteraja)

• Authors : Ribangun Bamban Jakaria; Sancha Arema Data

Subjects: Service (business); Service quality; Benchmark (surveying)

• Source: Procedia of Engineering and Life Science. 1

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Analisa Peningkatan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dengan Metode Importance Performance Analysis (IPA) dan Potential Gain In Customer Value (PGCV) (Studi Pada Burger Garage Pandaan)

• Authors : Dimas Maulana; Lisa Sulistyawati

• Source: Jurnal Disrupsi Bisnis. 4:511

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Analisa Peningkatan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dengan Metode Importance Performance Analysis (IPA) dan Potential Gain in Customer Value (PGCV) (Studi Pada Tanto Sport Surabaya)

• Authors : Lisa Sulistyawati; Muchammad Yusril Ihzah

• Source: Jurnal Disrupsi Bisnis. 4:380

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ANALISA PENINGKATAN KUALITAS PADA PELAYANAN JASA PT. SUCOFINDO ANALYTICAL LABORATORIUM SURABAYA DENGAN MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV)

• Authors : Affiudin, Farid; Sulistyawati, Lisa

• Source: Jurnal Bisnis Indonesia; Vol 10, No 02 (2019): Jurnal Bisnis Indonesia

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