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Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education

• Authors : Sri Rahayu Surtiningtyas; Surya Tri Saputra

Subjects: fuzzy-weighted servqual; refined-kano; importance-performance analysis

• Source: Jurnal Kependidikan, Vol 9, Iss 1, Pp 272-286 (2023)

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Importance performance analysis for evaluating city bus service quality in Addis Ababa, Ethiopia

• Authors : Mulugeta Girma; Berhanu Woldetensae; Gebrechristos Nuriye

Subjects: Public transport; service quality; Importance Performance Analysis

• Source: Urban, Planning and Transport Research, Vol 10, Iss 1, Pp 451-465 (2022)

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Evaluating service performance of public bus transit service: a case study of Addis Ababa, Ethiopia

• Authors : Mulugeta Girma

Subjects: Public transport; service quality; importance performance analysis

• Source: Urban, Planning and Transport Research, Vol 10, Iss 1, Pp 483-501 (2022)

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An analysis of gender differences and perception of influential criteria for the quality of urban bus transportation: Evidence from Brazil

• Authors : André Luís Policani Freitas; Marcos Tadeu Santos Silva Filho; Danielle Abreu de Assis

Subjects: Urban bus transportation; Influential criteria; Service quality

• Source: Journal of Public Transportation, Vol 25, Iss , Pp 100050- (2023)

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Identification of customer satisfaction factors through the service quality dimensions: A case study of ABC Hospital, Surabaya

• Authors : Mardhotillah, Rachma Rizqina; Fidita Karya, Denis; Amri Rasyid, Reizano

Subjects: Customer Satisfaction; Customer Satisfaction Index (CSI); Importance Performance Analysis (IPA)

• Source: Bali Medical Journal; Vol. 12 No. 3 (2023): in Press Online : December 2023; 2850-2854 ; 2302-2914 ; 2089-1180

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Analisis Kepuasan Kualitas dan Rancangan Perbaikan Pelayanan Jasa Kesehatan

• Authors : Sugiharta, Priska; Silitonga, Roland Y. H.; Setiawati, Marla

Subjects: Importance Performance Analysis; Kepuasan Pengunjung; Kualitas Layanan Jasa Kesehatan

• Source: Jurnal INTECH Teknik Industri Universitas Serang Raya; Vol. 9 No. 2 (2023): Desember ; 127-133 ; 2655-2655 ; 2407-781X ; 10.30656/intech.v9i2

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PRIORITAS LAYANAN ADMINISTRASI MENGGUNAKAN METODE FUZZY-SERVQUAL-IPA

• Authors : Pradana, Johan Alfian; Hariastuti, Ni Luh Putu; Lukmandono, Lukmandono

Subjects: industrial engineering; administration; fuzzy

• Source: KAIZEN : Management Systems & Industrial Engineering Journal; Vol 6, No 1 (2023); 34-42 ; 2620-5610 ; 2620-5602

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Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education

• Authors : Surtiningtyas, Sri Rahayu; Saputra, Surya Tri

Subjects: Fuzzy-Weighted SERVQUAL; Refined-KANO; Importance-Performance Analysis

• Source: Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran; Vol 9, No 1 (2023): March; 272-286 ; 2442-7667

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ANALISIS PERSEPSI PELANGGAN TERHADAP KUALITAS JASA DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV)

• Authors : Chairissa Al Cholili, Amirah Qulbi; Kancana, Sauptika

Subjects: sosial; administrasi bisnis; manajemen pemasaran

• Source: Paradigma: Jurnal Masalah Sosial, Politik, dan Kebijakan; Vol 27, No 1 (2023): Januari 2023; 65-81 ; Jurnal Paradigma; Vol 27, No 1 (2023): Januari 2023; 65-81 ; 2829-1778 ; 1410-3133 ;

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Importance–Performance Analysis (IPA) in Analyzing the Satisfaction of Administrative Support in Teaching Practice Research Programs

• Authors : Chien-Hung Wu; Pei-Ling Kuo; Ching-Hsu Yang

Subjects: teaching practice research; school administrative support; service quality

• Source: Sustainability, Vol 15, Iss 1943, p 1943 (2023)

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