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Format : Academic Journals Subject : service quality Filter by : Subject

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Academic Journal

Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education

Authors : Sri Rahayu Surtiningtyas; Surya Tri Saputra

Subjects: fuzzy-weighted servqual; refined-kano; importance-performance analysis

Source: Jurnal Kependidikan, Vol 9, Iss 1, Pp 272-286 (2023)

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Academic Journal

Importance performance analysis for evaluating city bus service quality in Addis Ababa, Ethiopia

Authors : Mulugeta Girma; Berhanu Woldetensae; Gebrechristos Nuriye

Subjects: Public transport; service quality; Importance Performance Analysis

Source: Urban, Planning and Transport Research, Vol 10, Iss 1, Pp 451-465 (2022)

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Academic Journal

Evaluating service performance of public bus transit service: a case study of Addis Ababa, Ethiopia

Authors : Mulugeta Girma

Subjects: Public transport; service quality; importance performance analysis

Source: Urban, Planning and Transport Research, Vol 10, Iss 1, Pp 483-501 (2022)

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Academic Journal

Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education

Authors : Surtiningtyas, Sri Rahayu; Saputra, Surya Tri

Subjects: Fuzzy-Weighted SERVQUAL; Refined-KANO; Importance-Performance Analysis

Source: Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran; Vol 9, No 1 (2023): March; 272-286 ; 2442-7667

Academic Journal

ANALISIS PERSEPSI PELANGGAN TERHADAP KUALITAS JASA DENGAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN CUSTOMER VALUE (PGCV)

Authors : Chairissa Al Cholili, Amirah Qulbi; Kancana, Sauptika

Subjects: sosial; administrasi bisnis; manajemen pemasaran

Source: Paradigma: Jurnal Masalah Sosial, Politik, dan Kebijakan; Vol 27, No 1 (2023): Januari 2023; 65-81 ; Jurnal Paradigma; Vol 27, No 1 (2023): Januari 2023; 65-81 ; 2829-1778 ; 1410-3133 ;

Academic Journal

Importance–Performance Analysis (IPA) in Analyzing the Satisfaction of Administrative Support in Teaching Practice Research Programs

Authors : Chien-Hung Wu; Pei-Ling Kuo; Ching-Hsu Yang

Subjects: teaching practice research; school administrative support; service quality

Source: Sustainability, Vol 15, Iss 1943, p 1943 (2023)

Academic Journal

Visitor perceptions of the roles of tour guides in Kakum National Park in Ghana

Authors : Yaw Boakye Agyeman; Nana Boaa Antwi-Bosiako

Subjects: National parks; ecotourism; tour guiding

Source: Cogent Social Sciences, Vol 8, Iss 1 (2022)

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Academic Journal

Analysis of guest satisfaction through the service quality of the Aloha department at Aloft Bali Seminyak

Authors : Gede Aditya Gunawan; Budi Susanto; I Nyoman Meirejeki

Subjects: aloha department; guest satisfaction; importance-performance analysis

Source: Journal of Applied Sciences in Travel and Hospitality, Vol 5, Iss 1, Pp 30-40 (2022)

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Academic Journal

Analisa Karyawan Layanan Distribusi PT. X Menggunakan Metode Service Quality Dan Importance Performance Analysis (IPA)

Authors : Dewi, Nurlaela Kumala; Widyastuti, Ari Vicky

Subjects: Service Quality; Importance Performance Analysis (IPA)

Source: Management Studies and Entrepreneurship Journal (MSEJ); Vol. 3 No. 6 (2022): MSEJ : Management Studies and Entrepreneurship Journal; 4089-4097 ; 2715-792X ; 2715-7911 ; 10.37385/msej.v3i6

Academic Journal

Quality Analysis of Digital Service Virtual Plasa Witel Samarinda Using e-Servqual Method

Authors : Khotijah, Syafitri; Widada, Dharma; Amelia Pawitra, Theresia

Subjects: Digital Service; e-Servqual; Importance Performance Analysis

Source: 2541-4461 ; 2460-0113 ; 10.35891/jkie.v9i3