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Using hotel reviews to assess hotel frontline employees’ roles and performances

• Authors : Hu, F.; Trivedi, Rohitkumar; Teichert, T.

Subjects: Front office Importance-performance analysis Service personnel Text mining User-generated content; Front office; User-generated content

• Source: Hu F, Trivedi R and Teichert T (2022) Using hotel reviews to assess hotel frontline employees’ roles and performances. International Journal of Contemporary Hospitality Management. 34(5): 1796-1822.

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Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education

• Authors : Sri Rahayu Surtiningtyas; Surya Tri Saputra

Subjects: fuzzy-weighted servqual; refined-kano; importance-performance analysis

• Source: Jurnal Kependidikan, Vol 9, Iss 1, Pp 272-286 (2023)

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How transit improvements are perceived by passengers? Results of a before-after customer satisfaction survey

• Authors : Mina Sahraei; Mahmoud Mesbah; Meeghat Habibian

Subjects: customer satisfaction; structural equation modelling (SEM); importance-performance analysis (IPA)

• Source: Archives of Transport, Vol 65, Iss 1, Pp 53-66 (2023)

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Impacts of Development of Tourism Destinations on Tourist Perceptions of Destinations’ Attributes and Satisfaction in Gateway Communities, Northern Tanzania

• Authors : Alpha J. Mwongoso; Agnes Sirima; John T. Mgonja

Subjects: tourists satisfaction; importance-performance analysis; tourism development

• Source: African Journal of Hospitality, Tourism and Leisure, Vol 12, Iss 1, p 75-97 (2023)

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The Public Perceptions and Preferences on Brahu Temple as a Cultural Heritage (Bejijong Village, Trowulan Mojokerto)

• Authors : Siti NuurlailyRukmana; Sucipto; Aprillia Putri Eliyanto

Subjects: cultural heritage; importance performance analysis; perception and preference

• Source: Local Wisdom, Vol 15, Iss 1, Pp 25-40 (2023)

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Importance performance analysis for destination attributes development of tourism village

• Authors : Nova Eviana; Rudhi Achmadi

Subjects: destination attributes; importance-performance analysis; tourist satisfaction

• Source: Jurnal Pariwisata Pesona, Vol 7, Iss 2, Pp 263-271 (2022)

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Local People's View on Tourism in Context of Sustainable Tourism Principles: An Importance-Performance Analysis

• Authors : Zeki AKINCI; Emine Nurdan ÖKSÜZ

Subjects: sustainable tourism; local people; importance-performance analysis

• Source: Advances in Hospitality and Tourism Research, Vol 10, Iss 4, Pp 501-529 (2022)

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Consumer Buying Behavior of Coconut Oil: A Case of the Homagama Ds Division in Sri Lanka

• Authors : Weerasinghe W.A.R.N.; Malkanthi S.H.P.

Subjects: buying behavior; consumer perception; importance-performance analysis

• Source: Contemporary Agriculture, Vol 71, Iss 3-4, Pp 203-211 (2022)

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Analysis of Online Transportation User Satisfaction Using the Customer Satisfaction Index (CSI) and Important Performance Analysis (IPA) Methods In Palembang City

• Authors : Merry Agustina; Vivi Sahfitri

Subjects: online transportation, customer service index (csi), importance performance analysis (ipa); Mathematics; QA1-939

• Source: Journal of Information Systems and Informatics, Vol 4, Iss 4, Pp 1063-1075 (2022)

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Importance performance analysis for evaluating city bus service quality in Addis Ababa, Ethiopia

• Authors : Mulugeta Girma; Berhanu Woldetensae; Gebrechristos Nuriye

Subjects: Public transport; service quality; Importance Performance Analysis

• Source: Urban, Planning and Transport Research, Vol 10, Iss 1, Pp 451-465 (2022)

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