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Academic Journal

Analisis Kualitas Pelayanan Kinerja Bengkel Berdasarkan Persepsi Pengunjung dengan Metode IPA di Bengkel X

Authors : Rosyidi, Moh Ririn; Izzah, Nailul

Subjects: Service Quality; Importance Performance Analysis; Potential Gain in Customer Value

Source: Jurnal Optimalisasi; Vol 8, No 1 (2022): April; 16-28 ; 2502-0501 ; 2477-5479 ; 10.35308/jopt.v8i1

Academic Journal

Analisa Peningkatan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dengan Metode Importance Performance Analysis (IPA) dan Potential Gain in Customer Value (PGCV) (Studi Pada Tanto Sport Surabaya)

Authors : Ihzah, Muchammad Yusril; Sulistyawati, Lisa; Muchammad Yusril Ihzah, Universitas Pembangunan Nasional "Veteran" Jawa Timur

Subjects: Kualitas Pelayanan; Kepuasan Konsumen; Importance Performance Analysis (IPA)

Source: Jurnal Disrupsi Bisnis; Vol 4, No 5 (2021): Jurnal Disrupsi Bisnis; 380-388 ; 2746-6841 ; 2621-797X

Academic Journal

Analisa Peningkatan Kualitas Pelayanan Terhadap Kepuasan Konsumen Dengan Metode Importance Performance Analysis (IPA) dan Potential Gain In Customer Value (PGCV) (Studi Pada Burger Garage Pandaan)

Authors : Maulana, Dimas; Sulistyawati, Lisa; Universitas Pembangunan Nasional "Veteran" Jawa Timur

Subjects: Kualitas Pelayanan; Kepuasan Konsumen; Importance Performances Analysis (IPA)

Source: Jurnal Disrupsi Bisnis; Vol 4, No 6 (2021): Jurnal Disrupsi Bisnis; 511-519 ; 2746-6841 ; 2621-797X