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Time for Tea : Factors of Service Quality, Memorable Tourism Experience and Loyalty in Sustainable Tea Tourism Destination

• Authors : Ng, Siew Imm; Lim, Xin Jean; Hall, C. Michael

Subjects: destination loyalty; destination service quality; memorable tourism experience

• Source: Sustainability (Switzerland). 14(21)

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QUALITY EVALUATION OF E-GOVERNMENT SERVICES -THE CASE OF ALBANIA

• Authors : Keco, Remzi; Tomorri, Ilir; Tomorri, Kejsi

• Source: Transylvanian Review of Administrative Sciences. February, 2023 Issue 68, p20, 14 p.

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Improving The Quality of Service Through The Utilization of Information Technology in Supporting The Sales Performance of Subsidied Fertilizer

• Authors : Agnes Tiffani Milearosari; Hanifa Maulani Ramadhan

Subjects: pt pupuk indonesia (persero); service quality; internal service quality

• Source: Profit: Jurnal Administrasi Bisnis, Vol 17, Iss 01, Pp 33-41 (2023)

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Evaluating the quality of the public transport service during the COVID-19 pandemic from the perception of two user groups

• Authors : Karzan Ismael; Domokos Esztergár-Kiss; Szabolcs Duleba

Subjects: Public transport; Service quality; Travel satisfaction

• Source: European Transport Research Review, Vol 15, Iss 1, Pp 1-18 (2023)

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A study on the quality evaluation index system of smart home care for older adults in the community ——based on Delphi and AHP

• Authors : Huaxiao Chen; Yuwei Zhang; Li Wang

Subjects: Community-dwelling older adults; Smart home care evaluation index; Service quality model

• Source: BMC Public Health, Vol 23, Iss 1, Pp 1-11 (2023)

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EXPLAINING THE ROLE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION

• Authors : Tri Cahyono; Christian Herdinata; Eric Harianto

Subjects: service quality; customer value; customer satisfaction

• Source: Jurnal Aplikasi Manajemen, Vol 21, Iss 1, Pp 128-142 (2023)

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THE ROLE OF HOSPITAL SERVICE QUALITY IN THE NATIONAL HEALTH INSURANCE / JAMINAN KESEHATAN NASIONAL (JKN) ERA AND THE COVID-19 PANDEMIC

• Authors : Aqlya Zuhra Ilma; Catur Sugiarto

Subjects: service quality; customer experience; customer perceived value

• Source: Jurnal Aplikasi Manajemen, Vol 21, Iss 1, Pp 82-111 (2023)

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THE ROLE OF SERVICE QUALITY AGILITY, COMPETENCE, AND ORGANIZATIONAL COMMITMENT IN IMPROVING EMPLOYEE PERFORMANCE

• Authors : Tomy Fitrio; Yudha Remofa; Hardi Hardi

Subjects: employee performance; competency; organizational commitment

• Source: Jurnal Aplikasi Manajemen, Vol 21, Iss 1, Pp 228-241 (2023)

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Pengaruh E-Service Quality dan E-Trust Terhadap E-Customer Loyalty Pada Pengguna Dompet Digital DANA Melalui E-Satisfaction Sebagai Variabel Intervening

• Authors : Andi Arini Syahidah; Muhammad Fikry Aransyah

Subjects: e-service quality, e-trust, e-customer loyalty, e-satisfaction; Information technology; T58.5-58.64

• Source: Jurnal Sisfokom, Vol 12, Iss 1, Pp 36-44 (2023)

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How Servant Leadership Influence Employee Service Quality of Fitness Centers During COVID-19: The Interacting Effects of Self-Efficacy

• Authors : Liu C; Mi X; Gao Y

Subjects: covid-19; servant leadership; service quality

• Source: Psychology Research and Behavior Management, Vol Volume 16, Pp 801-815 (2023)

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